Return and Refund Policy for Online Orders

 Customer satisfaction is essential to us.  Our mission is to ensure your Highlandtown Gallery shopping experience is simple and enjoyable.

If you are not completely satisfied with your purchase, please contact us within 3 days of receiving it.  Contact us via email: ZanninoDesigns@gmail.com.

Please note:

• You must obtain a Return Authorization Number from us prior to starting a return.  
• Item(s) must be new, unused, and in original condition in order to process a return.
• You are responsible for return shipping costs, unless the item is benign returned as a result of our error (damaged, defective, wrong item sent, etc.)
• For your protection, we encourage you to use a shipping service such as USPS, FedEx, or UPS that provides tracking information and insurance.   We are not responsible for return packages that are lost or damaged by the return shipping company.